Postal Hub podcast

Sep 28, 2020

How did the US Postal Service become a political football? And what happens next? Analysis from John Callan of Ursa Major Associates:

• Pre-paying pension obligations
• No governors on the US Postal Service board
• 2018 taskforce report and hints at privatisation
• President Trump and Amazon - and Jeff Bezos
• The USA’s stoush...

Sep 21, 2020

Chris Wong, General Manager Business Marketing NZ Post, joins me to talk about shopping behaviour and parcel volumes during the pandemic:

• Key events that stimulated surges in e-commerce parcel volumes
• The impact of lockdown (and the closure of businesses) on parcel volumes
• New online shoppers and established online...

Sep 14, 2020

Wayne Haubner, Escher Chief Technology Officer, and Ken Peterson, President, Customer Experience, QuestionPro, go in-depth on the future of contactless delivery and customer self-service:

• Impact of the pandemic on contactless delivery
• Pre-pandemic trends in self-service, such as parcel lockers and self-service...

Sep 7, 2020

Dean Maciuba, Director Consulting Services at Logistics Trends & Insights, joins me to discuss the universal parcel locker concept:

• Defining a Universal Parcel Locker (UPL) network
  • Managing the physical network
  • Parcels from different carriers and merchants
• Post-pandemic parcel volumes - implications for a...