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Postal Hub podcast

Sep 28, 2020

How did the US Postal Service become a political football? And what happens next? Analysis from John Callan of Ursa Major Associates:

  • Pre-paying pension obligations
  • No governors on the US Postal Service board
  • 2018 taskforce report and hints at privatisation
  • President Trump and Amazon - and Jeff Bezos
  • The USA’s stoush...

Sep 21, 2020

Chris Wong, General Manager Business Marketing NZ Post, joins me to talk about shopping behaviour and parcel volumes during the pandemic:

  • Key events that stimulated surges in e-commerce parcel volumes
  • The impact of lockdown (and the closure of businesses) on parcel volumes
  • New online shoppers and established online...

Sep 14, 2020

Wayne Haubner, Escher Chief Technology Officer, and Ken Peterson, President, Customer Experience, QuestionPro, go in-depth on the future of contactless delivery and customer self-service:

  • Impact of the pandemic on contactless delivery
  • Pre-pandemic trends in self-service, such as parcel lockers and self-service...

Sep 7, 2020

Dean Maciuba, Director Consulting Services at Logistics Trends & Insights, joins me to discuss the universal parcel locker concept:

  • Defining a Universal Parcel Locker (UPL) network
    • Managing the physical network
    • Parcels from different carriers and merchants
  • Post-pandemic parcel volumes - implications for a...