Chris Wong, General Manager
Business Marketing NZ Post, joins me to talk about shopping
behaviour and parcel volumes during the pandemic:
Key events that stimulated surges in e-commerce parcel
volumes
The impact of lockdown (and the closure of businesses) on
parcel volumes
New online shoppers and established online shoppers - and what
will be the effects on customer behaviour
Online as a share of total retail spend in New Zealand
Retail categories that accelerated during and
post-lockdown
Increases in weekly spend in online groceries
How clothing and electronics performed - and what drove those
changes
Surge in buying locally during 2020
Major players in NZ e-commerce, including marketplaces,
pureplay online retailers, and omnichannel retailers … and the
group that grew the most during the lockdown
NZ Post delivery initiatives to cope with the pandemic,
including contactless delivery, distancing requirements, and
clarity on tracking and notifications services
Investments in NZ Post’s parcel and delivery network to
increase network capacity
Balancing the load across parcel processing network