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Postal Hub podcast

Mar 27, 2018

Chloë Thomas from the eCommerce Masterplan joins me to give an e-commerce perspective on delivery. We cover:

  • The importance of delivery to e-commerce
  • What can be done about "free" delivery
  • Customer expectations of delivery in peak periods
  • Quality of delivery (including presentation of courier...

Mar 19, 2018

Doddle Chief Commercial Officer Mike Richmond gives a new perspective on e-commerce parcel delivery, in particular delivery to pick-up drop-off points (PUDOs). We cover:

  • Customer-centric parcel delivery
  • Pricing incentives for click-and-collect
  • Personalising the shopping experience
  • Same-day instant...

Mar 14, 2018

Ukrposhta acting CEO Igor Smelyansky shares his vision for the Ukrainian postal operator. We cover:

  • The size and scale of the Ukrposhta post office network
  • Post office ownership model
  • Mobile post offices
  • Future plans for the post office network, including technology
  • Delivery services for smaller towns
  • Ukrposhta's...

Mar 7, 2018

Mark Harrison, Head of Markets at International Post Corporation joins me to discuss recent IPC research into cross-border e-commerce. We cover:

  • Who is delivering the last mile for cross-border e-commerce?
  • Trends in delivery direct to the post office
  • Domestic delivery preferences vs international delivery
  • Postal...