Postal Hub podcast

Mar 27, 2018

Chloë Thomas from the eCommerce Masterplan joins me to give an e-commerce perspective on delivery. We cover:

• The importance of delivery to e-commerce
• What can be done about "free" delivery
• Customer expectations of delivery in peak periods
• Quality of delivery (including presentation of courier...

Mar 19, 2018

Doddle Chief Commercial Officer Mike Richmond gives a new perspective on e-commerce parcel delivery, in particular delivery to pick-up drop-off points (PUDOs). We cover:

• Customer-centric parcel delivery
• Pricing incentives for click-and-collect
• Personalising the shopping experience
• Same-day instant...

Mar 14, 2018

Ukrposhta acting CEO Igor Smelyansky shares his vision for the Ukrainian postal operator. We cover:

• The size and scale of the Ukrposhta post office network
• Post office ownership model
• Mobile post offices
• Future plans for the post office network, including technology
• Delivery services for smaller towns
• Ukrposhta's...

Mar 7, 2018

Mark Harrison, Head of Markets at International Post Corporation joins me to discuss recent IPC research into cross-border e-commerce. We cover:

• Who is delivering the last mile for cross-border e-commerce?
• Trends in delivery direct to the post office
• Domestic delivery preferences vs international delivery
• Postal...