Postal Hub podcast

Nov 30, 2020

Brexit and the STOP Act are almost upon us! These two events will reshape global cross-border e-commerce. Martyn Noble and David Spottiswood, co-founders of Hurricane Modular Commerce join me to discuss:

• The countdown to Brexit - implications for countries inside and outside the EU
• Is it too late to start planning...

Nov 23, 2020

What’s the future for Royal Mail’s Universal Service Obligation (USO)? It’s not just about letters! Tim Harrison, Senior Policy Researcher at Citizens Advice, joins me to discuss:

• Role of Citizens Advice as a consumer advocate
• Royal Mail’s USO for letter delivery and parcel delivery
• Comparison with letter...

Nov 18, 2020

AED/EAD is a hot topic in international postal circles right now! Kate Muth, Executive Director at IMAG (International Mailers Advisory Group), shares an update on sharing advance electronic data for cross-border parcels - and compliance with the USA’s STOP Act:

• Background to the STOP Act
• Movement of illicit...

Nov 9, 2020

Josh Dinneen, Chief Commercial Officer at LaserShip, joins me to discuss research into shopping trends during the pandemic - and what all that means for the delivery sector:

• Older generations embracing ecommerce
• Indicators for continued strength in parcel volumes
• Retailers going bankrupt and store closures during...

Nov 2, 2020

Khaled Naim, co-founder and CEO of Onfleet, joins me to discuss the modern customer experience in delivery:

• The importance of the e-commerce shopper’s customer experience
• How Amazon is raising customer expectations in delivery
• Three ways to optimise customer delivery experience
• The role drivers can play in enhancing...