Denmark has been at the vanguard when it comes to changes to
letter delivery and digitisation of letter services. But new
changes to the universal service obligation will have far-reaching
implications for letter and parcel delivery in Denmark. Mindaugas
Cerpickis and Jacob Østermann from Copenhagen Economics analyse the
changes and implications for the postal world.
Background to the USO being "abolished"
Post Denmark's freedom to vary letter pricing and delivery
schedules to save costs
Digitisation of government communications
USO as we know it being abolished
Drastic letter volume declines
Parcel volumes reaching parity with letter volumes
Internet penetration in Denmark
e-Boks digital mailbox
Centralising government services
Replacing USO with tender process for targeted services
Market delivering services
Post Danmark's ability to provide USO without government
support
EU Postal Services Directive and UPU requirements
Three aspects of USO being put out to tender: island
communities, services for the blind, and international mail
Expectations that the market will cover the rest of the
USO
Letterboxes and parcel lockers in island communities
Universal access to delivery infrastructure
Monitoring the market to see if there are any shortcomings in
providing letter services
Could the Danish model be used in other postal markets?
Future of postal regulation
Understanding social expectations of postal services
About the Podcast
The Postal Hub is the podcast for the global postal, parcels, delivery and express sectors.