Ep 223: Subscription models and delivery

Jan 10, 2021

Jonathan Reeve, General Manager APAC at Eagle Eye, joins me to talk about e-commerce, subscription models, and the role of delivery companies:

• The origins of subscription services, e.g. milk and newspapers
• What make a good subscription service?
• Building customer loyalty
• Recycling packaging
• Benefits to the customer of Amazon Prime
• Variations of Amazon Prime, including Wardrobe
• Competing subscription programmes, such as Walmart +
• Is it a mistake to try to compete with Amazon?
• E-commerce retailers managing digital connection with customers
• The digital initiative behind Amazon establishing a retail footprint
• Is click-and-collect (BOPIS) forcing retailers to get more information about their customers?
• Food retail chain Pret a Manger’s subscription model
• What will subscription programmes mean for customer purchasing and delivery behaviour?
• Trends in grocery delivery – including same-day and next-day
• How delivery companies can position themselves to be the delivery partner for subscription services