Josh Dinneen, Chief Commercial Officer at LaserShip, joins me to
discuss research into shopping trends during the pandemic - and
what all that means for the delivery sector:
Older generations embracing ecommerce
Indicators for continued strength in parcel volumes
Retailers going bankrupt and store closures during the
pandemic, compared to online fulfilment
Customer preferences and behaviours relating to shipping
costs
Free shipping: is it now a basic requirement?
Is free delivery incompatible with fast delivery?
Customer expectations on speed by generation
How retailers can differentiate their delivery options
Delivery satisfaction
Delivery’s role in retaining customers
What customers want from the delivery experience
B2C delivery preferences - including time windows
Virtual proof of delivery
Predictions for peak season - including retailers bringing
sales forward to make it an elongated peak
Post-Christmas sales
About the Podcast
The Postal Hub is the podcast for the global postal, parcels, delivery and express sectors.