Bertrand Späth, co-founder of active tracking provider Kizy
Tracking, discusses creating a modern tracking solution and
enhancing the customer experience:
Creating best-in-class customer tracking
Transparency in cross-border shipping
Customer expectations - especially younger digital natives'
expectations
Current problems with parcel tracking, including:
Visibility
Quality of data
Passive barcode scanning systems
Missing scans
Creating a great customer experience with parcel tracking
Active tracking
Kizy's active tracking solution for letters and parcels
Affordable active tracking
Weight and quality of service
Cross-border shipments
Security of parcels - even when being handled by partner
networks
Reusable technology
Case study on how active tracking helped clear international
bottlenecks