Pieter Kunz, senior advisor at Escher and an
experienced international postal executive, joins me to continue
our discussion on the changing world of delivery:
Striving to reduce costs while maintaining quality of
service
Speed and frequency of letter delivery
Flexible delivery models
Volume declines, automation, and head count
Limitations on work hours, and part time work
Combining letters with parcels for delivery
Cases where it’s impossible or not necessary to combine letter
and parcel delivery
Delivery vehicles
Increasing productivity in a large workforce
Redeploying staff internally and outside the company - and
union engagement
Technology and productivity
AI and machine learning
Changing delivery speed
Introducing new services while trying to reduce costs
What do customers really want from a letter delivery service -
certainty or price?
Why the USO isn’t a barrier to developing new delivery
solutions
About the Podcast
The Postal Hub is the podcast for the global postal, parcels, delivery and express sectors.