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Postal Hub podcast

Jul 23, 2018

Karlijn Krol from PostNL's Innovation Lab (Innovation Studio) joins me to talk about how posts can foster innovation:

  • The Innovation Lab's position within the PostNL management structure
  • The development cycle at the Innovation Lab
  • Customers' willingness to pay for a product or service
  • What the "moment of truth" is
  • PostNL's baggage service (Bagageservice) - how it works, and how it was developed
  • "Ownership" of a product during development and post-development
  • Piloting a new service