Ep 119: Advanced e-commerce delivery, with Milkman founder and CEO Antonio Perini

Jul 16, 2018

Antonio Perini, CEO and founder of Milkman, joins me to talk about advanced e-commerce delivery options:

• Competing on delivery service levels
• Flexible delivery options
• Giving customers the power to reschedule deliveries
• The personalised delivery experience
• Making flexible, time-slot delivery work in practice
• The premium on flexible delivery options
• Consolidating deliveries for residential addresses
• Transparency of delivery pricing
• An overview of the Italian delivery sector
• The complexity of Italian logistics, including delivery density
• First-time delivery success rates and driver punctuality rates
• Porch piracy