Ep 272: DPDgroup e-shopper delivery research

May 30, 2022

Carmen Cureu, Market Research Director at DPDgroup, dives deep into DPDgroup’s e-commerce customer and delivery research.

• The concept of “new commerce”, and the new customer behaviours stimulated by the pandemic
• New categories of e-shoppers, and newcomers to online shopping
• Comparisons with China’s e-commerce shopper profiles
• Basket diversification and what shoppers are buying online - including fresh food
• Opposite trends but with contradictions - DPDgroup’s research into how people buy online and offline
• The second-hand market and environmental sensibilities
• How “sticky” is e-commerce post-COVID and against a background of some international uncertainty?
• Buying cross-border, including Chinese parcel volume trends and the factors driving cross-border trends
• Do customers know when they’re buying cross-border?
• What do e-shoppers want in terms of the delivery experience? Speed, delivery places, and added value services.
• How do delivery preferences vary across different markets?
• Comparisons with Chinese e-shopper delivery preferences
• The rise of out-of-home delivery (delivery to a parcel shop/PUDO or parcel locker) in Europe
• Predictability of home delivery
• Sustainability in delivery and customers’ desire for “green” deliveries
• Economical delivery, added-value, and sustainability
• E-commerce returns