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Postal Hub podcast

Jan 24, 2021

The US Presidential election is over… but what’s the future for the US Postal Service? Mark Fallon, President and CEO of the Berkshire Company, joins me to discuss the future of the Universal Service Obligation in the USA… and much more:

  • USPS postal rate reform
  • Pricing for letters (indexing)
  • Non-controllable...

Jan 17, 2021

Dean Maciuba, Managing Partner North America at Last Mile Experts, joins me to discuss recent developments in e-commerce returns from Walmart, FedEx, Amazon, and more:

  • Walmart allowing customers to return online purchases without leaving the home
  • Walmart’s partnership with FedEx - including returns
  • Who is paying for...

Jan 10, 2021

Jonathan Reeve, General Manager APAC at Eagle Eye, joins me to talk about e-commerce, subscription models, and the role of delivery companies:

  • The origins of subscription services, e.g. milk and newspapers
  • What make a good subscription service?
  • Building customer loyalty
  • Recycling packaging
  • Benefits to the customer of...