Postal Hub podcast

Oct 28, 2019

Escher CTO Wayne Haubner joins me to discuss applications for artificial intelligence in the postal and delivery sectors:

• The difference between AI and machine learning
• Where to source data (e.g. transaction data, tracking data, customer profiles)
• AI and loyalty programmes - and the impact on repeat sales
• Driving...

Oct 20, 2019

An Post CEO David McRedmond is my special guest this week, talking about the postal workforce:

• How sustainability relates to the concept of decent work
• What offering decent work means for the workforce and for customers
• The connection between the post and the community
• The flexibility of other work engagement models...

Oct 13, 2019

To kick off this episode, Marek Różycki (Last Mile Experts) and I discuss parcel hold times at parcel lockers. Then we get a bit carried away, covering:

• How long a parcel should be held at a parcel locker
• Refilling parcel lockers multiple times per day
• How to encourage customers to collect parcels faster
• Linking...

Oct 7, 2019

In the wake of probably the most tumultuous week in the Universal Postal Union’s history, UPU Director General Bishar A. Hussein is my special guest. In this interview, we discuss:

• Background to the debate over the compensation system
• How discussions progressed over an extended period
• Resistance to attempts at...