Ep 179: Lindiwe Kwele, Acting Group CEO South African Post

Nov 25, 2019

Lindiwe Kewele, Acting Group CEO at South African Post Office, discusses:

• Post office access in rural areas
• Social grant payment - and how SAPO delivers it
• Providing access to financial services
• Funding the USO and being self-sustainable
• Mobile postal services
• Migrating to non-cash payment alternatives, including mobile money
• Financial services for the elderly - including using biometrics to identify customers
• Future postal services
• Making delivery services more efficient and customer-centric
• Competition in parcels
• Stimulating cross-border e-commerce within the region

Also in this episode, I cover some recent developments in parcel delivery:

• Australia Post’s new partnership with Doddle (called Click & Return)
• How retail shops (PUDOs) will be added to the post office and parcel locker network
• How customers will interact with Click & Return at checkout
• Amazon’s new parcel locker and PUDO network
• A surprising choice for parcel locker locations
• Retailers partnering with Amazon to be PUDO points
• PostNL’s changes to procedures for failed first-time residential deliveries