Ep 178: Data, the post office, and cross-border shipments

Nov 17, 2019

Nick Manolis, CEO of Escher Group, is my guest. We discuss:

• The blurring line between delivery and the retail network
• Achieving better customer engagement in a postal context
• Helping posts win more parcel volumes through measuring customer satisfaction
• Taking real-time data collection and making it useful
• Replacing mystery shoppers and QR codes on receipts
• Cross-border duties and taxes
• Dealing with “denied parties” and restricted products
• Efficiency at the counter when processing international parcels

Also in this episode: how Canada Post is using pop-up PUDOs to add capacity during peak season.