Ep 177: Same-day e-commerce delivery strategy

Nov 12, 2019

Ben Nowlan, CEO of OmniCX and co-founder of delivery start-up Sherpa, joins me to talk about fast delivery:

• The background to setting up Sherpa’s fast delivery service
• Interactive delivery management from a consumer perspective and from a merchant/delivery perspective
• Communications between the delivery driver and the recipient
• Are companies not trying to be customer-centric?
• What’s the driver behind same-day delivery - customer demand or fear? Or is there a coherent strategy?
• How can same-day delivery be successful? Ben shares key strategic points for offering same-day delivery.
• Why carriers need to understand retailers
• Cart values and fast delivery
• Click and collect
• Do customers really want products within an hour?
• How product categories influence speed of delivery
• In-store fulfilment
• Data!