Ep 174: Croatian Post CEO Ivan Čulo (and some parcel locker talk too)

Oct 13, 2019

To kick off this episode, Marek Różycki (Last Mile Experts) and I discuss parcel hold times at parcel lockers. Then we get a bit carried away, covering:

• How long a parcel should be held at a parcel locker
• Refilling parcel lockers multiple times per day
• How to encourage customers to collect parcels faster
• Linking event management systems to customer rewards

I’m pleased to welcome back Ivan Čulo, CEO of Hrvatska pošta (Croatian Post) to talk about the new logistics centre and more:

• The scale of the new logistics centre
• Functions of the logistics centre - last mile and hub-and-spoke network
• Consolidating locations and freeing up cash for reinvestment
• The sale of Croatian Post’s pay-tv channel
• Growth in e-commerce parcel volumes and the need for capacity
• Productivity and competition in parcel delivery
• Speed and quality of delivery
• More customer-focused delivery services
• Cross-border parcels - including issues with small inbound cross-border parcels and VAT thresholds