Ep 284: Future of Posts with Escher CEO Brody Buhler

Nov 22, 2022

Escher Group CEO Brody Buhler deep dives into some of the major themes unearthed in Escher's Future of Posts 2022 research, including:

• The tale of two networks: delivery and retail
• Service models - including self-serve - in post offices
• Making delivery and retail networks work together
• Exploiting returns
• A problem for retailers - but an opportunity for posts
• Tailoring returns experiences
• Making returns via the post easier for consumers
• Collecting returns to compensate for falling letter volumes
• Omnichannel
• Streamlining customs declarations for cross-border parcels
• Optimising the customer experience
• Simplifying self-service
• Diversification
• Branching into grocery and local delivery
• Partner or do-it-yourself?
• Cross-border at the crossroads
• Regulatory changes hitting cross-border volumes
• Real-time calculation of customs duties and delivery times
• Cross-border returns