What’s the future for Royal
Mail’s Universal Service Obligation (USO)? It’s not just about
letters! Tim Harrison, Senior Policy Researcher at Citizens Advice, joins me to discuss:
Role of Citizens Advice as a consumer advocate
Royal Mail’s USO for letter delivery and parcel delivery
Comparison with letter delivery obligations in other
countries
Royal Mail exceeding regulatory obligations for parcel
delivery
Remote surcharges of up to 51% - and the definition of remote
in the UK
Which delivery companies deliver to remote parts of the
UK?
Digitally excluded customers and how they interact with the
post office and letters network
The 5.3 million digitally excluded people in the UK
Quality of the letters service
Reliability of parcel delivery
Penalties on consumers for using the mail
The consequences for consumers who can’t access the mail
Why some people in the UK are unable to reliably and regularly
access their letters
How to give vulnerable people access to the mail
Making pricing of mail and mail-related services (such as
redirections) affordable for everyone
The role of Ofcom (the UK regulator)
About the Podcast
The Postal Hub is the podcast for the global postal, parcels, delivery and express sectors.