Ep 164: in-store parcel lockers and in-fridge delivery

Jul 23, 2019

Marek Różycki, Managing Partner at Last Mile Experts, joins me to discuss in-store parcel lockers and in-fridge grocery delivery:

• Click-and-collect and parcel lockers
• Location of lockers in-store or near-store
• Types of articles that can be collected
• The customer experience and putting the customer in control
• Returns via parcel lockers
• Additional purchases made by customers who click-and-collect in-store
• Walmart in-fridge grocery delivery
• Security provisions for in-house delivery, including body cams
• Building trust between a delivery company and customers
• In-garage delivery
• What has more potential: in-fridge delivery or drone delivery?
• Customer response to innovation and technology
• Insurance and unattended in-home delivery
• Marek’s prediction for drone delivery