Ep 159: Innovation in delivery, with bpost VP Future Lab Patrick Leysen

Jun 10, 2019

Patrick Leysen, VP Future Lab at bpost, talks about bpost's approach to innovation, including its recent in-home delivery trial with Zalando:

• The importance of trust in enabling in-home delivery
• How new sharing platforms enable trust between strangers
• Impact on transparency and a two-way relationship on repeat business
• Creating the Parcify delivery start-up
• How bpost acquired Parcify
• Crowd-sourced delivery
• Markets for same-day delivery
• Creating and nurturing innovation in a big organisation
• Co-creation - how bpost worked with Zalando to create the in-home parcel delivery pilot programme
• Creating new in-home services