Episode 244: Business transformation with Emirates Post Group Company CEO

Jul 12, 2021

Abdulla Mohammed Alashram, Group CEO of the Emirates Post Group Company, joins me to discuss postal transformation and the future for Emirates Post:

• What got the Emirates Post Group Company started on the road to transformation
• Creating a future-focused operational model
• Aspects of Emirates Post that are being transformed
• Three main business units: retail (post offices), parcels and express, and international
• COVID’s impact on the transformation strategy
• Customers’ response to Emirates Post’s digitisation
• Addressing
• PO Boxes and e-commerce delivery, including:
  • Home delivery
  • Post office delivery
  • New PUDO network launching this year
  • Parcel lockers
• The role of post offices in Emirates Post’s strategy
• Improvements to post office operations
• Digitisation of post office transactions
• Public reaction to postal transformation
• The future for postal operations - including automation