Ep 176: Artificial intelligence, with Escher CTO Wayne Haubner

Oct 28, 2019

Escher CTO Wayne Haubner joins me to discuss applications for artificial intelligence in the postal and delivery sectors:

• The difference between AI and machine learning
• Where to source data (e.g. transaction data, tracking data, customer profiles)
• AI and loyalty programmes - and the impact on repeat sales
• Driving better customer engagement with AI
• Digital on-boarding - training for new staff
• How AI and big data can predict problems in the delivery network and post office network
• Making data available for analysis in real-time
• Predicting and recognising customer behaviour - even in-store!
• Using AI to support up-selling in parcel delivery
• Reducing fraud using AI