Preview Mode Links will not work in preview mode

Postal Hub podcast

Oct 28, 2019

Escher CTO Wayne Haubner joins me to discuss applications for artificial intelligence in the postal and delivery sectors:

  • The difference between AI and machine learning
  • Where to source data (e.g. transaction data, tracking data, customer profiles)
  • AI and loyalty programmes - and the impact on repeat sales
  • Driving better customer engagement with AI
  • Digital on-boarding - training for new staff
  • How AI and big data can predict problems in the delivery network and post office network
  • Making data available for analysis in real-time
  • Predicting and recognising customer behaviour - even in-store!
  • Using AI to support up-selling in parcel delivery
  • Reducing fraud using AI