Julia Lockman, Junior Partner at OMNIC, explains how a parcel
locker system is more than just infrastructure. We cover the key
considerations for building a successful and coherent parcel locker
system.
There's no one-size-fits-all guide to launching a parcel locker
network - context is crucial
A systematic approach is needed when building a parcel locker
network
Start with the data, including peak volumes, customer ha
Systems shape consumer behaviour
Systems have measurable value, both for customers and for
network operators
Parcel locker systems must be natural - they don't care about
the same things that delivery companies care about!
Importance of external factors, such as access, car
parking
Choosing the right locker network for the market
Factors such as climate and lifestyle have a huge impact on
parcel locker networks
Using data to increase chances of success in parcel
lockers
Interpreting data to build good business processes
User experience is more than just the customer interface -
processes are important
Analytics should support forecasting, capacity planning, and
proactive intervention
How analytics can support decision logic, such as maximising
utilisation rate
Using data to optimise parcel locker networks, e.g. location
management
Parcel lockers aren't automatically "green" - customer
behaviour and location management are crucial
Bad decisions can destroy network efficiency
About the Podcast
The Postal Hub is the podcast for the global postal, parcels, delivery and express sectors.