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Postal Hub podcast

May 18, 2023

Markus Reckling, CEO Germany at DHL Express, discusses cross-border e-commerce, delivery preferences, and sustainability.

  • Growth in B2B e-commerce
  • Post-pandemic trends in B2C e-commerce and bricks-and-mortar retail
  • Food delivery
  • Global opportunities for B2B retailers in supply markets and in customers
  • Why cross-border is important for B2B
  • Offering quality of service worldwide
  • Delivery preferences for different destination countries
  • Giving customers delivery choice in cross-border deliveries
  • Creating quality customer experiences in different markets
  • Returns - including return rates for international purchases
  • Deutsche Post DHL’s emission targets
  • Making sorting centres more environmentally sensitive
  • Leases on logistics centres
  • Electrifying the ground fleet
  • Key issues to be resolved to enable greater electrification of delivery fleets
  • Reducing aviation emissions - including SAF
  • DHL’s new GoGreen Plus offering
  • People and culture