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Postal Hub podcast

Mar 7, 2023

Luke Lloyd, Head of Markets at the IPC, discusses some of the key findings from IPC's most recent Cross-border E-commerce Shopper Survey.

  • How IPC surveys customers on their delivery preferences
  • Reasons why consumers are overall buying less
  • The value of free delivery
  • E-retailers most used for most recent cross-border purchase
  • Do consumers really know when they're buying cross-border?
  • Importance of delivery speed
  • Paying customs fees on cross-border purchases
  • What triggers consumer complaints
  • Consumer attitudes to sustainable delivery - including delivery speed
  • Who pays for sustainable delivery?
  • Consumer awareness of sustainability
  • IPC's Sustainability Measurement and Management System (SMMS)