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Postal Hub podcast

Nov 22, 2022

Escher Group CEO Brody Buhler deep dives into some of the major themes unearthed in Escher's Future of Posts 2022 research, including:
  • The tale of two networks: delivery and retail
  • Service models - including self-serve - in post offices
  • Making delivery and retail networks work together
  • Exploiting returns
  • A problem for retailers - but an opportunity for posts
  • Tailoring returns experiences
  • Making returns via the post easier for consumers
  • Collecting returns to compensate for falling letter volumes
  • Omnichannel
  • Streamlining customs declarations for cross-border parcels
  • Optimising the customer experience
  • Simplifying self-service
  • Diversification
  • Branching into grocery and local delivery
  • Partner or do-it-yourself?
  • Cross-border at the crossroads
  • Regulatory changes hitting cross-border volumes
  • Real-time calculation of customs duties and delivery times
  • Cross-border returns