Ep 275: How Emirates Post is getting closer to the customer

Jun 20, 2022

Abdulla Mohammed Alashram, Group CEO of the Emirates Post Group Company, discusses the impact of COVID on the Post's programme of transformation:

• How the entire company showed resilience
• Focus on digitisation and speed of digitisation transformation
• Building partnerships with startups and tech companies
• How the post can be involved in the Metaverse

Then Peter Somers, CEO of Emirates Post, discusses how Emirates Post is getting closer to the customer:

• Expanding delivery touchpoints
• Adding PUDO points, parcel lockers, and kiosks to the physical network
• Proximity, including via partnerships
• Mall kiosks and being close to where the customer is
• Why use a staffed kiosk PUDO model instead of a parcel locker
• 24/7 areas in post offices - including self-service kiosks
• Access to postal services outside major cities in the UAE