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Postal Hub podcast

Jun 13, 2022

Seamus Yendole, Chief Sales Officer at Reason Solutions, joins me to discuss preparing the post for the 21st century:

  • The role of the modern post office in communities and in the broader economy
  • Postal networks serving new demographics
  • The need for the post to be consumer-oriented
  • How the post can avoid having its lunch eaten
  • The importance of communication in providing an excellent customer experience
  • Delivering best-in-class delivery communications with customers
  • The need for data and customisable technology
  • Advantages of a modular approach to acquiring new postal and delivery technology
  • Plugging the gaps in existing postal technology systems
  • Affordable retail postal solutions
  • Enabling legacy systems and new systems to communicate
  • Postal operators' market share eroding because of poor customer experience
  • Fiji Post's e-commerce delivery options
  • Postal operators focusing on improving consumer satisfaction