Ep 274: Postal transformation and being customer-centric

Jun 13, 2022

Seamus Yendole, Chief Sales Officer at Reason Solutions, joins me to discuss preparing the post for the 21st century:

• The role of the modern post office in communities and in the broader economy
• Postal networks serving new demographics
• The need for the post to be consumer-oriented
• How the post can avoid having its lunch eaten
• The importance of communication in providing an excellent customer experience
• Delivering best-in-class delivery communications with customers
• The need for data and customisable technology
• Advantages of a modular approach to acquiring new postal and delivery technology
• Plugging the gaps in existing postal technology systems
• Affordable retail postal solutions
• Enabling legacy systems and new systems to communicate
• Postal operators' market share eroding because of poor customer experience
• Fiji Post's e-commerce delivery options
• Postal operators focusing on improving consumer satisfaction