Ep 263: Data, automation, and high performing posts

Feb 2, 2022

Brody Buhler, CEO at Escher Group, joins me to talk about creating high-performing postal and delivery companies, including:

• Posts using real-time data and analytics
• Taking friction out of postal transactions
• Leveraging local knowledge, for example address data
• Using data to optimise inventory, delivery timeframes, and understand the customer
• Trapped value in the last mile and the middle mile
• Automation to play a greater role in the last mile
• Managing e-commerce returns, and the end of the "one size fits all" returns policy
• Using automation to strip out cost and increase capacity
• Trends in cross-border delivery
• Using OCR and automation capabilities for inbound international parcels
• The role of mobile in the modern postal network
• Making international shipments at the post office counter more efficient
• Freeing counter staff for higher value transactions
• Post offices playing a role in the broader delivery strategy
• Reducing costly failed first-time deliveries
• Anticipatory delivery - anticipating the delivery recipient's preferences
• Shifting focus to gather preference data for recipients and post office customers