Ep 250: Self-service, PUDOs, post offices, and the modern delivery network

Oct 19, 2021

Brody Buhler, CEO at Escher Group, joins me to talk about post offices, new technology, out-of-home delivery, and much more:

• Transformation in the delivery world means transformation of post offices
• Last mile capacity - and what the lack of capacity means for e-commerce
• How post offices can be used to add last mile delivery capacity
• Out-of-home delivery - preferred pickup destinations vs failed first-time deliveries
• Growth in parcel inductions via the post office network
• Fulfilling local e-commerce and the concept of continuous delivery
• Making fast delivery more affordable
• Last mile technology in post offices and PUDOs
• Customers’ preferences for contactless interactions
• Self-assess kiosks for parcel lodgement (including OCR) and self-service solutions
• Making self-service frictionless and customer-friendly
• Creating 24-hour customer service zones, including parcel induction and parcel lockers
• Customers who want face-to-face service at the post office
• The evolving role of post office staff, including how counter operators add value to customer service
• The big issues facing postal operators in operating their post office networks
• Improving parcel flow
• Mobile point-of-sale technology