Ep 247: Emirates Post CEO Peter Somers on e-commerce and the post

Aug 26, 2021

Peter Somers, CEO at Emirates Post, joins me to discuss digital transformation and e-commerce:

• Impacts of the pandemic on Emirates Post
• How Emirates Post now acts like a private company
• Future of letter delivery - including volumes and delivery to PO Boxes
• Last mile revenue growth - B2B and B2C
• Delivery partnership with Amazon
• Amazon’s local presence in the UAE - and its own delivery network
• New e-commerce players entering the market
• Increasing last mile capacity in the face of growing demand
• Will pandemic-fuelled delivery trends “stick”?
• Dubai as a hub for e-commerce and parcels
• The new e-commerce zone
• The importance of people - the Emirates Post team - and service
• Improving communications with staff, especially during a period of transformation
• Future trends in the last mile in the UAE, including same-day delivery, out-of-home (parcel lockers and PUDOs)
• Challenges of delivering in extreme heat
• Winning the Industry Leadership Award at World Post & Parcel Awards 2021