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Postal Hub podcast

Aug 26, 2021

Peter Somers, CEO at Emirates Post, joins me to discuss digital transformation and e-commerce:

  • Impacts of the pandemic on Emirates Post
  • How Emirates Post now acts like a private company
  • Future of letter delivery - including volumes and delivery to PO Boxes
  • Last mile revenue growth - B2B and B2C
  • Delivery partnership with Amazon
  • Amazon’s local presence in the UAE - and its own delivery network
  • New e-commerce players entering the market
  • Increasing last mile capacity in the face of growing demand
  • Will pandemic-fuelled delivery trends “stick”?
  • Dubai as a hub for e-commerce and parcels
  • The new e-commerce zone
  • The importance of people - the Emirates Post team - and service
  • Improving communications with staff, especially during a period of transformation
  • Future trends in the last mile in the UAE, including same-day delivery, out-of-home (parcel lockers and PUDOs)
  • Challenges of delivering in extreme heat
  • Winning the Industry Leadership Award at World Post & Parcel Awards 2021