Retail and e-commerce consultant Richard Umbers (former
CEO Star Track, Executive General Manager Parcel & Express Services
at Australia Post) joins me to discuss:
The rise of e-commerce and the importance of last mile
distribution
What COVID changes in e-commerce, including online grocery
How e-commerce went from discretionary spend to spending on
necessities
Impact of pandemic on capacity (including cold chain
capacity)
Innovation in logistics and other parts of e-commerce
The hallmarks of omnichannel supply chain
Identifying individual parcels in the network, and how that
tracking triggers actions
Seamless flow of data between order management, CRM, and
logistics
Interactive Digital Management (IDM)
Postal operators and digitisation - giving customers visibility
of their shipments
Shifts in technology that enable D2C e-commerce
E-commerce returns and the omnichannel supply chain
Last mile trends in online grocery (speed and type of
delivery)
Increasing sophistication of the supply chain - and the
viabilities of models that rely on that supply chain
How data and exchange of data enables modern delivery -
including superfast local delivery
Future innovation in the last mile and the supply chain
About the Podcast
The Postal Hub is the podcast for the global postal, parcels, delivery and express sectors.