Ep 236: Measuring postal performance

Apr 14, 2021

Perry Lavergne from Last Mile Experts North America / Perry Lavergne Consulting discusses measuring postal performance:

• Why postal operators should measure postal performance
• The role of the postal regulator (monitoring, pricing and enforcement)
• Regulators showing understanding of postal conditions when monitoring postal performance
• Measuring performance of international mail service (inbound and outbound)
• Reimbursement for international mail (Universal Postal Union - UPU)
• Targets, terminal dues, and performance
• International mail entering the domestic mail stream
• Cross-border parcels in the postal stream
• RFID and monitoring delivery
• Using performance data domestically and internationally
• Which leg of the journey is most important in international mail? (In particular for remuneration under UPU terminal dues)
• Who is accountable for delivery failures?
• EMS and PRIME Exprès - monitoring performance and payment
• Modern proof of delivery relating to IPC/UPU cross-border products - including scanning for track-and-trace