Ep 228: The world's delivery addiction, with PostTag CEO Paul Yewman

Feb 16, 2021

Paul Yewman, CEO of PostTag, joins me to discuss the world’s delivery addiction and making delivery more efficient:

• Transformation of shopping habits and pressure on delivery
• Comparison of delivery statistics between lockdown and non-lockdown periods
• Driver shortages and the competition for drivers - implications for capacity and last mile costs
• Food delivery drivers going cross-platform
• Investment in tech systems behind e-commerce and delivery
• How to create an efficient delivery (and returns) experience
• Creating more delivery windows - for example in supermarket delivery
• Finding addresses quickly and efficiently
• E-commerce players buying online portions of retailers’ businesses - is this the death-knell for the high street?
• Impact of the COVID-19 pandemic on the bricks-and-mortar retail world - and what that will in turn mean for omnichannel retail and delivery
• Is there a cure for the world’s delivery addiction? Or better still: how does our sector meet customers’ expectations?
• The importance of location data and address validation
  • Getting drivers to the right address first time and every time
  • The three reasons why shoppers get their address wrong
  • Are people shopping while under the influence?
• How PostTag is helping Hermes drive delivery efficiency and improve the customer delivery experience
  • A huge increase in first-time delivery success
• Address validation in different countries, including Ireland and places in the Middle East
• Delivering to green zones, ultra low emissions zones, and making delivery more efficient - and how address validation helps
  • Reducing kilometres driven
  • Navigating one-way city street systems
  • Range anxiety for electric delivery vehicles
  • Route optimisation
  • Utilisation of car parks as delivery hubs

Visit PostTag’s website posttag.com for more.