Dean Maciuba, Managing Partner North America at Last
Mile Experts, joins me to discuss recent developments in e-commerce
returns from Walmart, FedEx, Amazon, and more:
Walmart allowing customers to return online purchases without
leaving the home
Walmart’s partnership with FedEx - including returns
Who is paying for free collection? It’s not the customer!
FedEx looking for delivery density
Availability of FedEx Small Parcel Pickup service: metro vs
rural areas
What will the US Postal Service do?
Retailers telling e-commerce customers to not bother returning
purchases
Value threshold for returns
Using third parties to manage returns
Customer expectations on returns
Processing of returns - including reselling, repackaging, and
the tertiary market
Is Walmart pushing Amazon to raise the bar further?
What USPS and UPS are doing in returns - especially with regard
to Amazon
Amazon Hub lockers and returns
Environmental aspects of e-commerce returns
About the Podcast
The Postal Hub is the podcast for the global postal, parcels, delivery and express sectors.