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Postal Hub podcast

Nov 2, 2020

Khaled Naim, co-founder and CEO of Onfleet, joins me to discuss the modern customer experience in delivery:

  • The importance of the e-commerce shopper’s customer experience
  • How Amazon is raising customer expectations in delivery
  • Three ways to optimise customer delivery experience
  • The role drivers can play in enhancing the customer experience
  • Real-time customer support
  • Customer demands for same-day delivery
  • Can retailers offer a high standard of customer delivery experience?
  • Route optimisation
  • Reducing failed first-time delivery attempts
  • Communications with the parcel recipient
  • Developments in e-commerce stimulated by the pandemic
  • Changes to consumer ordering habits
  • The need for speed
  • Creative solutions to the capacity crunch
  • Contactless delivery