Ep 215: Optimising the customer delivery experience with Onfleet's Khaled Naim

Nov 2, 2020

Khaled Naim, co-founder and CEO of Onfleet, joins me to discuss the modern customer experience in delivery:

• The importance of the e-commerce shopper’s customer experience
• How Amazon is raising customer expectations in delivery
• Three ways to optimise customer delivery experience
• The role drivers can play in enhancing the customer experience
• Real-time customer support
• Customer demands for same-day delivery
• Can retailers offer a high standard of customer delivery experience?
• Route optimisation
• Reducing failed first-time delivery attempts
• Communications with the parcel recipient
• Developments in e-commerce stimulated by the pandemic
• Changes to consumer ordering habits
• The need for speed
• Creative solutions to the capacity crunch
• Contactless delivery