Ep 213: Peak season preparations with DLH eCommerce Solutions Americas CEO Lee Spratt

Oct 15, 2020

Lee Spratt, CEO of DHL eCommerce Solutions Americas, joins me to talk about preparations for peak season 2020:

• Events that usually kick off peak season
• Bringing forward peak planning
• Parcel volumes during 2020 that have exceeded peak 2019
• Asking e-commerce retailers to forecast and manage volumes
• Working with last mile partners (including work share arrangements with US Postal Service)
• Balancing peak loads in the last mile
• Hiring surge for 2020 peak season
• Where temporary staff will go
• Additional space to accommodate extra volumes
• Post-peak plans for additional sites
• Changes in consumer behaviour bringing purchases forward
• Employee safety and changes in procedures
• Having a multi-carrier delivery strategy
• Artificial intelligence and using data to be more efficient