Ep 212: grocery delivery, parcel lockers, and delivery innovation at Posten Norge

Oct 6, 2020

Alexander Haneng, Director for Digital Innovation at Posten Norge / Bring, joins me to talk about delivery innovation in Norway:

• Background to the partnership with supermarket chain Coop
• Penetration of online groceries and home delivery
• Building a home delivery solution very quickly and integrating it into Posten’s delivery network
• How the system works in practice, including picking orders, packaging, and choosing the right delivery network
• Keeping orders cool while out for delivery
• Same-day and next-day delivery of groceries
• Mapping the supermarket network and Posten’s delivery network to come up with efficient routing
• Parcel lockers and parcel delivery preferences in Norway
• Key considerations when choosing parcel locker locations
• Promoting delivery options to online shoppers
• Contactless delivery via lockers and easy access
• Posten Norge’s Amoi marketplace in Oslo
• Same-day local delivery for small retailers
• Innovating to find new revenue sources - especially as letter volumes fall
• Posten’s digital letter - and a crafty way to test customer acceptance!
• Collecting parcels from customers’ letter boxes

Here’s the link to register for Parcel+Post Expo: parcelandpostvirtuallive.com

Marek Różycki and I will be online at 2pm (European time) on Thursday 15 October - make sure you add our workshop to your calendar!