Dean Maciuba,
Director Consulting Services at Logistics Trends & Insights, joins
me to discuss how home delivery fits in with the e-commerce value
proposition:
UPS and FedEx’s growing network of access points (PUDOs)
How UPS and FedEx are using those access points for residential
deliveries, including redirections of failed first-time
deliveries
Pressures on delivery drivers
Residential delivery: what the customer wants
Customer choice in delivery
Multiple home delivery attempts
Porch piracy
Price pressure on residential delivery, promoting PUDO delivery
but being absorbed by e-commerce sellers
Amazon, home delivery, and losses in delivery
Rural delivery fees
Parcel lockers in the USA
Putting the customer in control of their deliveries
(interactive delivery management - IDM)
Amazon’s parcel locker network - including direct delivery to
parcel lockers
Amazon’s focus on e-commerce delivery: the customer!
How Amazon delivers in the last mile
Amazon volumes going through UPS, FedEx, and the US Postal
Service
Reducing cost in the last mile
About the Podcast
The Postal Hub is the podcast for the global postal, parcels, delivery and express sectors.