Mike Darchambeau, co-founder and Chief Strategy Officer
at last-mile technology company Urbantz, joins me to discuss the
impact of COVID-19 on the e-commerce last mile:
The sudden boom in e-commerce - including grocery delivery
E-commerce merchants are capitalising on the boom
Creativity in the last mile to cope with the drastic
growth
Enabling local e-commerce
Increasing capacity in response to a surge in orders
Longer wait times for deliveries
Delivery windows filling
How to deliver faster
Warehouses and personnel (including drivers)
Automation and scaling up operations
Coping with staff shortages
Fast on-boarding of new drivers
How Urbantz helped Red Cross France with the rapid expansion of
its COVID-19 home delivery service
Carrefour innovating to serve customers who aren’t
tech-savvy
Contactless delivery options for residential delivery
Balancing loads across networks
Route optimisation
Communicating with the customer during delivery (interactive
delivery management) and the customer experience
Real time notifications and the impact on reducing calls to
customer support
Preparing for the post-COVID19 world
The importance of agility
Technology to serve the market
The risk of putting projects on hold
Will new e-commerce customers stick with e-commerce after the
COVID-19 threat recedes?
Fast delivery and green delivery trends
Changes to the supply chain, including local fulfilment