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Postal Hub podcast

Apr 2, 2020

Mike Darchambeau, co-founder and Chief Strategy Officer at last-mile technology company Urbantz, joins me to discuss the impact of COVID-19 on the e-commerce last mile:

  • The sudden boom in e-commerce - including grocery delivery
  • E-commerce merchants are capitalising on the boom
  • Creativity in the last mile to cope with the drastic growth
  • Enabling local e-commerce
  • Increasing capacity in response to a surge in orders
  • Longer wait times for deliveries
  • Delivery windows filling
  • How to deliver faster
  • Warehouses and personnel (including drivers)
  • Automation and scaling up operations
  • Coping with staff shortages
  • Fast on-boarding of new drivers
  • How Urbantz helped Red Cross France with the rapid expansion of its COVID-19 home delivery service
  • Carrefour innovating to serve customers who aren’t tech-savvy
  • Contactless delivery options for residential delivery
  • Balancing loads across networks
  • Route optimisation
  • Communicating with the customer during delivery (interactive delivery management) and the customer experience
  • Real time notifications and the impact on reducing calls to customer support
  • Preparing for the post-COVID19 world
    • The importance of agility
    • Technology to serve the market
    • The risk of putting projects on hold
  • Will new e-commerce customers stick with e-commerce after the COVID-19 threat recedes?
  • Fast delivery and green delivery trends
  • Changes to the supply chain, including local fulfilment

Click here to visit the Urbantz website.