Ep 183: Teleportation, parcel lockers, and C-Solution

Jan 16, 2020

Catalin Maftei, founder and CEO of C-Solution, joins me to discuss an innovative approach to parcel lockers:

• How a payment solutions provider became a parcel delivery company
• The link between delivery failure and refunds
• How niche online businesses grow from marketplaces to becoming standalone e-commerce merchants
• How small business growth is powering Romanian e-commerce
• Cross-border e-commerce in the region
• How C-Solution set up a parcel locker network, including:
  • Site selection
  • Proximity
  • Commercial vs residential lockers
  • Temperature control considerations
  • Indoors vs outdoors
• A unique parcel locker offering: lockers in a container! 
• Usage rates for the new parcel lockers
• A carrier neutral (open) parcel locker network - even allowing merchants to directly deliver to the lockers
• Some innovations in click-and-collect
• Savings made by Decathlon by implementing in-store click-and-collect lockers
• Teleportation! How parcel lockers are used for instant fulfilment
• Selecting the right products for teleportation
• Parcel lockers in residential buildings