Ep 182: Cross-border e-commerce parcels with Escher and Hurricane

Jan 20, 2020

David Spottiswood, co-founder of Hurricane Modular Commerce, and David Nelson, Vice President Sales (Americas) at Escher, join me to talk about improving the efficiency and customer experience of cross-border e-commerce:

• Estimating taxes and duties on goods moved via the post office
• Data collection for cross-border e-commerce
• Data leakage for parcels lodged over the counter
• Delays due to customs inspections
• The customer experience for cross-border e-commerce
• Prohibited and restricted items
• Screening denied and restricted parties
• Creating a central global database of denied and restricted parties
• Gathering sender and addressee data at the time of lodgement (in the post office)
• How changes in legislation have affected cross-border parcels
• Reducing the cost of returns
• What growth in cross-border e-commerce means for postal operators
• Risks in not paying duties and taxes