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Postal Hub podcast

Nov 17, 2019

Nick Manolis, CEO of Escher Group, is my guest. We discuss:

  • The blurring line between delivery and the retail network
  • Achieving better customer engagement in a postal context
  • Helping posts win more parcel volumes through measuring customer satisfaction
  • Taking real-time data collection and making it useful
  • Replacing mystery shoppers and QR codes on receipts
  • Cross-border duties and taxes
  • Dealing with “denied parties” and restricted products
  • Efficiency at the counter when processing international parcels

Also in this episode: how Canada Post is using pop-up PUDOs to add capacity during peak season.