Ep 171: Reinventing delivery - it's psychological, not logistical

Sep 23, 2019

Doddle Chief Commercial Officer Mike Richmond joins me to discuss the reinvention of delivery:

• Why customers make the delivery choices they do - a behavioural science approach
• How “nudge” works - and what it could mean for e-commerce and delivery
• The manifesto for reinventing delivery!
• Improving co-ordination - can retailers work together to make sure the customer receives parcels when and where they want?
• How Nike preserves its brand while delivering online orders in a range of different ways
• Technology enabling customer-centric delivery solutions across retailers and delivery companies
• How PUDO footprints are growing, and new formats of PUDO (e.g. buy online… collect at the gym!)
• Harnessing data - analysing data to understand customer behaviour in delivery and returns
• Buy-now-pay-later and how payment impacts on delivery choice and returns
• Will payment businesses get into delivery?
• Rethinking metrics - judging the performance of logistics departments
• Preselected delivery options and the impact on customer choice - and therefore delivery cost!
• Positioning of click-and-collect in-store
• The value of omnichannel customers
• Parcel lockers complementing in-store click-and-collect
• Simplifying in-store returns
• Megatrends in PUDOs around the world - including Amazon Counter
• Carriers adding retailer partnerships to expand PUDO networks

Download A new perspective on delivery from the Doddle website.