Ep 167: UPS delivery initiatives

Aug 26, 2019

Marek Różycki joins me to preview our seminar and workshop at Parcel+Post Expo this year, including:

• Unattended delivery (in-car, in-home) vs out-of-home delivery
• Delivery density and the advantage of being first to market
• Customer experience in delivery

Cathy Morrow Roberson, founder and lead analyst at Logistics Trends & Insights, joins me to discuss UPS’s recently announced delivery initiatives:

• A quick overview of UPS’s Q2 results
• UPS Access Point (PUDO) network - new partnerships
• Partnering with pharmacy chains - UPS and FedEx
• Delivering to PUDO points instead of making residential delivery attempts
• Seven-day pick-up and delivery
  • Working with the USPS - just for rural addresses?
  • Using UPS’s own fleet
  • Pricing, employees, and contracted delivery
• Evening deliveries
• Scheduled (time window) deliveries
• Drone delivery
  • Medical deliveries
  • Swiss Post and Matternet
  • Why Cathy loves drones
• UPS’s air operations
  • E-commerce volumes
  • Revenue per package
  • Is Amazon putting more volume into UPS’s network?
• Is Amazon a competitor? What makes it a threat?