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Postal Hub podcast

Jul 1, 2019

Juan Sotolongo from 722 Consulting joins me to analyse trends and strategies in Chinese e-commerce delivery:

  • Why Amazon is pulling out of China
  • Cultural and business considerations in selling in China
  • exiting the Australian market
  • Comparing Alibaba and JD’s delivery networks
  • slashing delivery costs and the impact on share price
  • How Alibaba is managing delivery costs
  • Alibaba’s stakes in courier companies
  • Out-of-home delivery, including parcel lockers
  • Volumes and third-party operated parcel lockers
  • Profitability and efficiency with parcel lockers
  • Luxury delivery service
  • Customer service for e-commerce consumers
  • Could some of these initiatives work in the West?
  • Customer experience and the last mile