Ep 161: Amazon, JD, Alibaba - trends and strategies in Chinese e-commerce delivery

Jul 1, 2019

Juan Sotolongo from 722 Consulting joins me to analyse trends and strategies in Chinese e-commerce delivery:

• Why Amazon is pulling out of China
• Cultural and business considerations in selling in China
• JD.com exiting the Australian market
• Comparing Alibaba and JD’s delivery networks
• JD.com slashing delivery costs and the impact on share price
• How Alibaba is managing delivery costs
• Alibaba’s stakes in courier companies
• Out-of-home delivery, including parcel lockers
• Volumes and third-party operated parcel lockers
• Profitability and efficiency with parcel lockers
• Luxury delivery service
• Customer service for e-commerce consumers
• Could some of these initiatives work in the West?
• Customer experience and the last mile