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Postal Hub podcast

Jun 10, 2019

Patrick Leysen, VP Future Lab at bpost, talks about bpost's approach to innovation, including its recent in-home delivery trial with Zalando:

  • The importance of trust in enabling in-home delivery
  • How new sharing platforms enable trust between strangers
  • Impact on transparency and a two-way relationship on repeat business
  • Creating the Parcify delivery start-up
  • How bpost acquired Parcify
  • Crowd-sourced delivery
  • Markets for same-day delivery
  • Creating and nurturing innovation in a big organisation
  • Co-creation - how bpost worked with Zalando to create the in-home parcel delivery pilot programme
  • Creating new in-home services