Ep 157: Advances in postal technology with Escher CTO Wayne Haubner

May 28, 2019

Wayne Haubner, CTO at the Escher Group, talks about advances in technology in the post office world:

• Keeping POS technology simple while offering a greater range of over-the-counter transactions
• The user experience and what that means for training costs and error rates
• Integration between retail systems and other internal systems
• Communicating between different POS platforms - including mobile POS - in real time
• Advantages of in-store mobile POS
• Pop-up retail stores (including parcel collection)
• Cashierless stores, such as Amazon Go - could they work in the postal world?
• Customer loyalty programmes and the in-store customer experience
• How technology can help in finding new revenue streams
• Automation and self-service in post offices
• Real time data enabling customised delivery (interactive delivery management)
• Integrity of data in cross-border shipping (including blockchain)